Contact Us

If you need help – we got ya covered.

Check out our FAQ below as 92% of the questions we get are answered right here.
If you still need help, please use the email below to contact us. We’re standing by.

Direct Email: support@colesclassroom.com

You directly signed up for a trial or a 10 day trial was included as a bonus to a product you recently purchased. We make it easy to cancel your account & can do so by clicking here. If you’d like to talk to our support team they’d be happy to cancel for you if you are having any troubles & can help resolve easily! Email us at support@colesclassroom.com

We have a great tutorial to help you get your presets installed correctly.  Click here for the tutorial. If that tutorial doesn’t get your presets installed, we recommend reaching out to Adobe tech support as we aren’t able to remotely login to your computer to provide advanced troubleshooting.

If you don’t know where to go to login, go here: https://colesclassroom.com/dashboard.

If you forgot your username or password, you can recover and reset both thru the links on that page.

First off, thank you for your purchase.  Secondly, I am sorry you haven’t found your download link – don’t worry, we can help!

Upon any successful purchase, your download link/links are sent out right away, however, sometimes for reasons out of our control, they never make it to your inbox.

Before contacting us for a new link please check for your email by trying these steps.

  1.  Check your spam/junk folders and your Gmail Promotions folder/tab.
     
  2.  Your download link will be sent to the specific email that you used at checkout – please check all your email addresses.

If the email is still nowhere to be found, there is a chance there was a typo in your email or we had a system glitch.
Either way, please contact us with as much info as possible so we can quickly verify your order and issue you a new download link.

If you can provide us with your invoice showing your payment, your emails you could have used and your first and last name we can help you the fastest!

Support Form